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Operations
Customer Success Manager
Remote
Full-time
Posted 1 month ago
We're looking for a Customer Success Manager to ensure our customers achieve their goals and get maximum value from our variety of products. In this role, you'll have entrepreneurial opportunities to develop success strategies for new ventures and contribute to the conceptualization and launch of new companies throughout your time with us.
Salary Range
$100,000 - $130,000
Responsibilities
- Serve as the primary point of contact for a portfolio of key customers
- Drive customer onboarding, adoption, and retention
- Develop and maintain strong relationships with customers
- Identify upsell and cross-sell opportunities within existing accounts
- Work with product and engineering teams to advocate for customer needs
- Track and report on customer health metrics and KPIs
- Develop and implement customer success playbooks and best practices
Requirements
- 3+ years of experience in customer success, account management, or related field
- Strong interpersonal skills and ability to build relationships with customers
- Experience with SaaS products and customer lifecycle management
- Ability to understand customer needs and translate them into solutions
- Problem-solving skills and ability to handle challenging customer situations
- Familiarity with customer success tools and methodologies
- Excellent communication and presentation skills
- Strong organizational and time management abilities
Benefits
- Competitive salary and equity package
- Comprehensive health, dental, and vision insurance
- Flexible work arrangements (remote, hybrid)
- Unlimited PTO policy
- Retirement plan for your location
- Learning and development budget
- Home office stipend
- Regular team retreats
About ember
ember is a venture studio creating innovative technology companies that solve real-world problems.
Learn more about usOur Hiring Process
- 1Application review
- 2Initial screening call
- 3Technical/skills assessment
- 4Team interviews
- 5Final interview & offer