At ember, we are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services.
This Privacy Policy describes how we collect, use, share, and safeguard personal information. This Policy applies to information we collect when you use our website, mobile applications, and other products and services (collectively, the "Services"), or when you otherwise interact with us, including when you apply for a job with us.
1. Information We Collect
We collect information in several ways. We collect information that you provide to us directly, information we obtain automatically when you use our Services, and information from third-party sources.
1.1 Information You Provide
We collect information you provide directly to us, such as:
- Contact Information: Your name, email address, postal address, phone number, and other similar contact information.
- Account Information: Your username, password, and preferences when you create an account with us.
- Job Application Information: Your resume, cover letter, employment history, education, qualifications, references, and other information you provide when applying for a job with us.
- Financial Information: Your payment card details, billing address, and other financial information when you make a purchase or investment.
- Communications: Information you provide when you participate in surveys, request customer support, or otherwise communicate with us.
1.2 Information Collected Automatically
When you use our Services, we may collect certain information automatically, such as:
- Device Information: Your IP address, browser type, operating system, device identifier, and other technical information about the device you use to access the Services.
- Usage Information: Information about how you use our Services, including browsing history, search history, and information regarding your interaction with our websites, applications, or advertisements.
- Location Information: If you consent, we may collect information about your precise location. Otherwise, we may infer your approximate location from your IP address.
- Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar technologies to automatically collect information about you when you use our Services. For more information, see our Cookie Policy.
1.3 Information from Third-Party Sources
We may receive information about you from third-party sources, such as:
- Business Partners: Information from our business partners, such as when you access our Services through a co-branded website operated by a third party.
- Service Providers: Information from service providers who perform services on our behalf, such as payment processors.
- Public Sources: Publicly available information, such as social media profiles or public records.
- Job Application References: Information about you from references, former employers, or background check providers if you apply for a job with us.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services.
- Process and complete transactions, and send you related information, including purchase confirmations and invoices.
- Communicate with you about our Services, including sending updates, security alerts, and administrative messages.
- Respond to your comments, questions, and requests, and provide customer service.
- Process and evaluate job applications, including contacting references, conducting background checks, and making hiring decisions.
- Personalize your experience and deliver content and product features relevant to your interests.
- Monitor and analyze trends, usage, and activities in connection with our Services.
- Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.
- Protect the rights, property, and safety of ember, our users, and others.
- Comply with applicable laws, legal processes, and regulations.
- Enforce our Terms of Service and other agreements.
3. How We Share Your Information
We may share your information in the following circumstances:
- With Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- With Business Partners: We may share information with our business partners, such as when you choose to access our Services through a co-branded website operated by a third party.
- For Legal Reasons: We may disclose information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or regulatory obligations; (b) protect the rights, property, or safety of ember, our users, or others; or (c) detect, prevent, or otherwise address fraud, security, or technical issues.
- Business Transfers: If ember is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information with third parties when you give us your consent to do so.
We do not sell, rent, or lease your personal information to third parties.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
5. Security
We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free, so you should take care in deciding what information you send to us electronically.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
6.1 Access and Portability
You may request access to the personal information we maintain about you or request that we provide your personal information in a structured, commonly used, and machine-readable format.
6.2 Correction
You may request that we correct, update, or amend personal information we maintain about you.
6.3 Deletion
You may request that we delete your personal information, subject to certain exceptions provided by law.
6.4 Restriction of Processing
You may request that we restrict the processing of your personal information in certain circumstances.
6.5 Objection
You may object to our processing of your personal information based on our legitimate interests.
6.6 Withdrawal of Consent
If we process your personal information based on your consent, you may withdraw your consent at any time.
6.7 Non-Discrimination
We will not discriminate against you for exercising any of your rights regarding your personal information.
To exercise any of these rights, please contact us at privacy@emberstudio.com. We may need to verify your identity before responding to your request.
7. International Data Transfers
ember is based in the United States, and we process and store information in the U.S. and other countries. If you are located outside the United States, your personal information may be transferred to, stored, and processed in a country that may not provide the same level of protection for your personal information as your home country. By using our Services, you consent to the transfer of your information to the U.S. and other countries where ember operates.
If we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to a country that has not been found to provide an adequate level of protection under applicable data protection laws, we will use appropriate safeguards, such as the Standard Contractual Clauses adopted by the European Commission.
8. Children's Privacy
Our Services are not directed to children under the age of 13 (or 16 in certain jurisdictions), and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent where such consent is required, we will delete that information as quickly as possible. If you believe that we may have collected information from a child, please contact us at privacy@emberstudio.com.
9. Your California Privacy Rights
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect, use, disclose, and sell about you.
- The right to request that we delete personal information we collect from you, subject to certain exceptions.
- The right to correct inaccurate personal information that we maintain about you.
- The right to opt-out of the sale or sharing of your personal information.
- The right to limit the use and disclosure of sensitive personal information.
- The right to non-discrimination for exercising your rights.
To exercise these rights, please contact us at privacy@emberstudio.com or call us at 1-800-EMBER-STUDIO.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website and update the "Last updated" date. Your continued use of the Services after the effective date of the revised Privacy Policy constitutes your acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@emberstudio.com
Address: 123 Tech Lane, San Francisco, CA 94107
Phone: 1-800-EMBER-STUDIO
For individuals in the European Union, we have appointed a Data Protection Officer who can be contacted at dpo@emberstudio.com.